Refund/Exchange Policy

Due to the nature of our products, which are compounded specifically according to each doctor's prescription, we uphold a strict no refund and exchange policy. Once an order has been processed and fulfilled, we cannot accommodate returns or exchanges. We encourage our customers to verify their prescriptions and before placing an order. In the event of discrepancies or claims for damage or missing item(s), it is our customers' responsibility to inform us within 24 hours of receiving the products, failing which the claims shall not be entertained.