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Specialty Compounding

ASL Pharma is Malaysia’s trusted leader in personalised pharmaceutical compounding. With unmatched quality, expert care, and a passion for innovation, we deliver safe, effective, and tailored solutions that improve health and quality of life.

What is specialty compounding?

Personalised Healthcare Solutions

Efficacy is personal and so is every condition – that is why we are here every step of the way to make sure you receive the best possible care. Working in synchrony with healthcare professionals, we are able to provide you with a custom-tailored therapeutic approach suited to your body needs at different stages of life. With this, you are able to minimise, if not eliminate, experiencing undesirable drug effects or the inability to achieve optimum treatment outcomes with conventional medical interventions.

Compounded pharmaceuticals can greatly simplify your supplement intake schedule – we have a wealth of experience in analysing the compatibility of mixing active ingredients together and suitability of compounding in different dosage forms tailored to your personal preference, which could be removing allergen components (i.e., preservatives or dyes) or even adding special flavours to make your medicament more palatable without compromising its effectiveness!

overview

Bioidentical hormone replacement therapy (BHRT)

Efficacy is personal and so is every condition – that is why we are here every step of the way to make sure you receive the best possible care. Working in synchrony with healthcare professionals, we are able to provide you with a custom-tailored therapeutic approach suited to your body needs at different stages of life. With this, you are able to minimize, if not eliminate experiencing undesirable drug effects or the inability to achieve optimum treatment outcomes with conventional medical interventions.

Compounded pharmaceuticals can greatly simplify your supplements intake schedule – we have a wealth amount of experience in analysing the compatibility of mixing active ingredients together and suitability of compounding in different dosage forms tailored to your personal preference, which could be removing allergen component (i.e., preservatives or dyes) or even adding special flavours to make your medicament more palatable without compromising its effectiveness!

ANDROPAUSE

PCOS

ANDROPAUSE

Introduction

Dermatology & Haire Care

Thinning hair or balding isn’t just a cosmetic concern, it can affect self-esteem and confidence, often leading to feelings of embarrassment or premature aging. But hair loss is rarely caused by just one thing. Genetics, hormones, nutrient deficiencies (like biotin, amino acids, zinc, or iron), stress, and even pollution can all play a role.

That’s why off-the-shelf products don’t always work. At ASL Pharma, we take a personalised approach. Our experienced compounding team create custom formulations tailored to your unique needs by combining prescription-strength medications, vitamins, and other proven ingredients into one effective solution.

By targeting the root causes of hair loss and nourishing your scalp, our compounded treatments support stronger and healthier hair growth, helping you look and feel like yourself again.

Grow with confidence. Start your journey with us.

Introduction

Dermatology & Haire Care

Thinning hair or balding isn’t just a cosmetic concern, it can affect self-esteem and confidence, often leading to feelings of embarrassment or premature aging. But hair loss is rarely caused by just one thing. Genetics, hormones, nutrient deficiencies (like biotin, amino acids, zinc, or iron), stress, and even pollution can all play a role.

That’s why off-the-shelf products don’t always work. At ASL Pharma, we take a personalised approach. Our experienced compounding team create custom formulations tailored to your unique needs by combining prescription-strength medications, vitamins, and other proven ingredients into one effective solution.

By targeting the root causes of hair loss and nourishing your scalp, our compounded treatments support stronger and healthier hair growth, helping you look and feel like yourself again.

Grow with confidence. Start your journey with us.

Introduction

Veterinary Care

Personalised Medications for Every Tail, Paw, and Personality

No two animals are alike — from species and senses to behaviour and personality, every pet is wonderfully unique. The concept of “one size fits all” simply does not work in veterinary medicine.

While many medications used in veterinary care overlap with those for humans, animals require a more personalised approach. Factors like species, age, weight, and how the medication is best administered all play a vital role in determining the right formulation.

Whether it’s a transdermal gel for a feisty feline, a palatable flavoured-medication for a picky pup, a custom topical balm for an exotic pet, or even a medicated paste for a performance horse, we are able to create custom solutions that align with your veterinarian’s exact specifications. Our goal? To make treatment easier, more effective, and far less stressful — for both pets and their people.

Because medicating should never be a battle — it should be part of the love and care every animal deserves.

Introduction

Veterinary Care

Personalised Medications for Every Tail, Paw, and Personality

No two animals are alike — from species and senses to behaviour and personality, every pet is wonderfully unique. The concept of “one size fits all” simply does not work in veterinary medicine.

While many medications used in veterinary care overlap with those for humans, animals require a more personalised approach. Factors like species, age, weight, and how the medication is best administered all play a vital role in determining the right formulation.

Whether it’s a transdermal gel for a feisty feline, a palatable flavoured-medication for a picky pup, a custom topical balm for an exotic pet, or even a medicated paste for a performance horse, we are able to create custom solutions that align with your veterinarian’s exact specifications. Our goal? To make treatment easier, more effective, and far less stressful — for both pets and their people.

Because medicating should never be a battle — it should be part of the love and care every animal deserves.

Introduction

Pain management

Living in pain? Relief is within reach.

Everyone experiences pain at some point in life. But when acute pain lingers and becomes chronic, it can significantly impact daily living. Many people come to accept ongoing discomfort as their “new normal” — yet with the right approach to pain management, there may be better options available.

Each individual experiences pain differently — with varying tolerance levels, sensitivities, and metabolic responses. That’s why a personalised approach to pain management is essential. Beyond traditional pills, we offer a comprehensive suite of delivery options:

  • Transdermal Cream
  • Vaginal Vreams & Troches
  • Sublingual Troche & Suspensions
  • Suppositories

These non-oral formulations bypass the gastrointestinal tract, helping to reduce (or minimise? You can choose) common side effects such as stomach irritation while supporting better absorption – ideal for individuals who struggle with swallowing tablets or capsules.

Lipoderm®: A Proven Base for Effective Topical Delivery

Lipoderm® is an ideal transdermal base for topical formulations requiring deep skin penetration for either localised or systemic absorption of active pharmaceutical ingredients (APIs). Backed by scientific research, Lipoderm® enhances the delivery of medications through the skin, ensuring maximum therapeutic efficacy while maintaining patient comfort and ease of use. 

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Whether you’re navigating ongoing discomfort or seeking alternatives to conventional therapies, our team works closely with your healthcare provider to create a treatment plan that’s effective, personalised, and safe — so you can focus on living more comfortably and fully.

Whether you’re navigating ongoing discomfort or seeking alternatives to conventional therapies, our team works closely with your healthcare provider to create a treatment plan that’s effective, personalised, and safe — so you can focus on living more comfortably and fully.

Commonly prescribed drugs

Personalised treatments for a wide range of pain conditions

  • Gabapentin
  • Lidocaine
  • Naltrexone
  • Amitriptyline
  • Imipramine
  • Topiramate
  • Baclofen
  • Cyclobenzaprine
  • Orphenadrine
  • Diclofenac
  • Ketoprofen
  • Naproxen
  • Meloxicam
  • Vulvodynia
  • Rectal fissures/haemorrhoids
  • Neuropathic pain
  • Muscle spasm
  • Arthritis (osteoarthritis, rheumatoid)
  • Sport injuries

You don’t have to accept pain as a permanent part of your life. A thoughtful, individualised treatment plan can make a world of difference — physically, mentally, and emotionally.

Speak with your doctor or contact us today to explore a personalised compounded therapy that supports your journey toward a more active, balanced, and pain-free life.

Introduction

General Health (Minerals, vitamins & amino acids)

1-on-1 Review

Our patients have access to private and discreet sessions with our qualified healthcare team as part of holistic health management. Our healthcare team possess expertise that extends beyond drug knowledge – they are able to provide tailored advice and recommendations based on an individual’s health and nutritional condition. This helps our patients in gaining a deeper understanding of their supplements, address any related concerns or doubts, as well as continuously support our patients through follow-up sessions, if needed. These personal reviews provide an opportunity for our patients to discuss sensitive health matters in a supportive, comfortable environment as part of our effort in helping our patients foster trust and confidence in their treatment plan and encouraging them to be actively involved in managing their healthcare decisions. These are crucial in improving patients’ healthcare outcomes – you matter to us!

Physician continuing professional development

Education is so important when it comes to managing your health. That is why we offer continuing medical education to our physicians so they stay on top of medical changes. Only by doing so, can our patients receive the highest level of care that they deserve.

Curated healthcare products

We have carefully chosen a niche of products that enhance health and well-being without using harsh chemicals, testing on animals, or harming the environment which we think best complement our compounded preparations:

  • BelAge
  • Loqzin
  • THINK
  • imbright

overview

Bio-identical hormone replacement therapy (BHRT)

Hormone Replacement Therapy (HRT) is a treatment designed to restore hormones that have diminished due to aging or other medical conditions. It aims to alleviate symptoms of menopause and andropause, as well as address hormonal imbalances caused by medical conditions or treatments.

Traditionally HRT typically involves synthetic hormones, which differ in protein structure of the hormones that naturally produced by our bodies. Bio-identical hormones replacement therapy, sourced from plants like soy or yam, provide an alternative to synthetic HRT.

MENOpause

andropause

pcos

MENOpause

andropause

pcos

Hair Care

Dermatology

As different as your skin is all over your body, no two people’s skin is identical. As your skin deserves the best care, at ASL Pharma we use exclusive bases for our skincare products that deliver scientifically-proven results.

Personalised dermatology, powered by science — made just for you

Just like no two people have the same skin, no single product works for everyone. Skin concerns from acne, pigmentation, and eczema to rosacea or psoriasis often have complex, overlapping causes like hormones, genetics, inflammation, or environmental triggers.

At ASL Pharma, we understand that effective skin care starts with personalisation. Our compounding team formulates personalised dermatological treatments using exclusive pharmaceutical bases incorporated with high-quality ingredients designed for optimal absorption, stability, and comfort.

Whether you need prescription-strength actives or gentle, nourishing support for sensitive skin, we are able to tailor each formulation to meet your unique needs, helping you achieve healthier, clearer, and more resilient skin.

Whether you are seeking effective solutions for aging skin or just starting your skincare journey, our two specialised series – Ageless and Basic – are designed to meet your skin’s evolving needs.

Hair Care

Confident Hair Starts With Personalised Care

Thinning hair or balding is not just a cosmetic concern, it can affect self-esteem and confidence, often leading to feelings of embarrassment or premature aging. But hair loss is rarely caused by just one thing. Genetics, hormones, nutrient deficiencies (like biotin, amino acids, zinc, or iron), stress, and even pollution can all play a role.

That is why off-the-shelf products do not always work. At ASL Pharma, we take a personalised approach. Our experienced compounding team create personalised formulations tailored to your unique needs by combining prescription-strength medications, vitamins, and other proven ingredients into one effective solution.

By targeting the root causes of hair loss and nourishing your scalp, our compounded treatments support stronger and healthier hair growth, helping you look and feel like yourself again.

Grow with confidence. Start your journey with us.

Introduction

Veterinary Care

Personalised Medications for Every Tail, Paw, and Personality

No two animals are alike — from species and senses to behaviour and personality, every pet is wonderfully unique. The concept of “one size fits all” simply does not work in veterinary medicine.

While many medications used in veterinary care overlap with those for humans, animals require a more personalised approach. Factors like species, age, weight, and how the medication is best administered all play a vital role in determining the right formulation.

Whether it’s a transdermal gel for a feisty feline, a palatable flavoured-medication for a picky pup, a custom topical balm for an exotic pet, or even a medicated paste for a performance horse, we are able to create custom solutions that align with your veterinarian’s exact specifications. Our goal? To make treatment easier, more effective, and far less stressful — for both pets and their people.

Because medicating should never be a battle — it should be part of the love and care every animal deserves.

Introduction

Paediatric Medicine

At ASL Pharma, we know that giving medicine to children is not always easy. That is why we specialise in paediatric compounding – personalising medications in child-friendly forms, flavours, and doses to match each child’s unique needs. Whether it’s turning a bitter pill into a tasty liquid or adjusting ingredients to avoid allergies, our goal is to make medicine time simpler, safer, and more comfortable for both children and the people who care for them.

We offer child-friendly alternatives that include:

•  Flavoured Medications – Mask unpleasant tastes with kid-approved flavours like bubblegum, strawberry, or grape, making medication time more palatable and less of a struggle.
•  Liquid Forms – For infants, toddlers, or children who have difficulty swallowing tablets or capsules, we provide safe, accurately dosed liquid options.
•  Gummies, Lozenges, or Lollipops – These fun and familiar formats can significantly boost medication compliance, especially for children who are averse to traditional forms.
•  Topical Creams or Gels – Applied directly to the skin, these allow for transdermal absorption, offering an alternative for children who cannot take oral medications.
•  Suppositories – Ideal when oral administration is not possible due to nausea, vomiting, or feeding difficulties.

These alternative dosage forms are not only easier to administer but also help to reduce medication waste and ensure more consistent dosing, leading to better health outcomes.

Whether your child has allergies to certain ingredients, needs a specific dosage strength, or just refuses to take bitter-tasting medicine, our pharmacy team can work closely with your paediatrician to develop a personalised solution. Paediatric compounding empowers families with safe, effective, and child-friendly options, so that caring for your child’s health feels a little less stressful and a lot more manageable.

Introduction

Pain management

Living in pain? Relief is within reach.

Everyone experiences pain at some point in life. But when acute pain lingers and becomes chronic, it can significantly impact daily living. Many people come to accept ongoing discomfort as their “new normal” — yet with the right approach to pain management, there may be better options available.

Each individual experiences pain differently — with varying tolerance levels, sensitivities, and metabolic responses. That is why a personalised approach to pain management is essential. Beyond traditional pills, we offer a comprehensive suite of delivery options:

  • Transdermal Cream
  • Vaginal Cream & Troche
  • Sublingual Troche & Suspension
  • Suppository

These non-oral formulations bypass the gastrointestinal tract, helping to reduce common side effects such as stomach irritation while supporting better absorption – ideal for individuals who struggle with swallowing tablets or capsules.

Lipoderm®: A Proven Base for Effective Topical Delivery

Lipoderm® is an ideal transdermal base for topical formulations requiring deep skin penetration for either localised or systemic absorption of active pharmaceutical ingredients (APIs). Backed by scientific research, Lipoderm® enhances the delivery of medications through the skin, ensuring maximum therapeutic efficacy while maintaining patient comfort and ease of use. (Shakshuki A, Agu R U. Compounded topical Gabapentin for neuropathic pain: does choice of base affect efficacy? Int J Pharm Compd, 2019;23(6):496-503. PMID: 31751946).

Whether you are navigating ongoing discomfort or seeking alternatives to conventional therapies, our team works closely with your healthcare provider to create a treatment plan that is effective, personalised, and safe — so you can focus on living more comfortably and fully.

We offer personalised treatments for a wide range of pain conditions:

•  Vulvodynia
•  Rectal fissures/haemorrhoids
•  Neuropathic pain
•  Muscle spasm
•  Arthritis (osteoarthritis, rheumatoid)
•  Sport injuries

Commonly prescribed drugs:

•  Gabapentin
•  Lidocaine
•  Naltrexone
•  Amitriptyline

You do not have to accept pain as a permanent part of your life. A thoughtful, individualised treatment plan can make a world of difference — physically, mentally, and emotionally.

Speak with your doctor or contact us today to explore a personalised compounded therapy that supports your journey toward a more active, balanced, and pain-free life.

Introduction

Weight Management

Semaglutide

Experience the Future of Semaglutide – First in Asia!

•  Effective
•  Needle-Free
•  Easy to Use

Semaglutide in SubMagna™ Sublingual Suspension

SubMagna™ Sublingual Suspension is a groundbreaking alternative to traditional oral semaglutide. Designed for convenience, it eliminates the need for needles, refrigeration, and complicated dosing, making treatment more accessible and effective.

Self-emulsifying


SubMagna forms an emulsion when exposed to saliva, increases the surface area of the APIs,  facilitating better dissolution and improved absorption through the mucosal tissues under the tongue.

Permeation-enhancing properties

Its permeation-enhancing and unique mucoadhesive properties help drive molecules, including those with HMWs, into mucosal tissues and prolong contact time to potentially provide greater absorption.

Anhydrous formulation


Anhydrous formulation of SubMagna reduces the risk of chemical reactivity and minimises concerns about microbial growth. Thereforem, supports extended beyond-use dates (BUDs) for prolonged stability.

Not Every Sublingual Suspension Works for Semaglitude — But Our Does.

A self-emulsifying drug delivery system that is intentionally designed to efficiently deliver drugs of high molecular weight. Our sublingual Semaglutide is an innovative compounding base that benefits from mucoadhesive properties which increase the contact time of the drug in the sublingual space, hence improving the drug absorption.

Benefits of Semaglutide in SubMagna™ Sublingual Suspension

1. Better Absorption
   •  Sublingual administration provides lower variability in plasma concentrations, ensuring more consistent absorption.
   •  Patients experience a more predictable response compared to oral semaglutide.

2. Higher Bioavailability
   •  Sublingual > Oral: This route bypasses many digestive challenges.
   •  Less exposure to peptidase enzymes → better peptide absorption.
   •  Avoids the hepatic first-pass effect, resulting in significantly higher bioavailability.

3. Comparative Dosing Frequency
   •  Similar absorption rate compared to oral semaglutide.
   •  Easy to adjust dosing for different patient needs.

Why Sublingual Over Oral?

A short persuasive section:
•  No Needles
•  No Refrigeration
•  Easy & Adjustable Dosing
•  Consistent Results

Thyroid Health

The thyroid gland plays a crucial role in regulating metabolism, energy levels, and overall hormonal balance. Located at the base of the neck, this small gland produces two primary hormones—Triiodothyronine (T3) and Thyroxine (T4)—which help control how your body uses energy.

When thyroid hormone levels are out of balance, it can significantly impact your weight, mood, and overall well-being. Hypothyroidism, or an underactive thyroid, often leads to symptoms such as weight gain, fatigue, cold intolerance, and slowed metabolism. In many cases, these symptoms persist despite a healthy diet and regular exercise.

For individuals struggling with weight that may be related to thyroid dysfunction, thyroid hormone therapy can be an effective part of a personalised weight management plan. Restoring optimal thyroid hormone levels may:

•  Enhance metabolic rate
•  Improve energy levels and motivation for physical activity
•  Reduce water retention and bloating
•  Support better fat-burning and body composition

Personalised Thyroid Support

At ASL Pharma, we offer personalised thyroid support, including dessicated thyroid and T3/T4 formulations tailored to your body’s specific needs. Through comprehensive testing and consultation, we work with your healthcare provider to identify imbalances and deliver treatment that helps you achieve sustainable weight management and improved quality of life.

Whether you’re navigating ongoing discomfort or seeking alternatives to conventional therapies, our team works closely with your healthcare provider to create a treatment plan that’s effective, personalised, and safe — so you can focus on living more comfortably and fully.

Whether you’re navigating ongoing discomfort or seeking alternatives to conventional therapies, our team works closely with your healthcare provider to create a treatment plan that’s effective, personalised, and safe — so you can focus on living more comfortably and fully.

Commonly prescribed drugs

Personalised treatments for a wide range of pain conditions

  • Gabapentin
  • Lidocaine
  • Naltrexone
  • Amitriptyline
  • Imipramine
  • Topiramate
  • Baclofen
  • Cyclobenzaprine
  • Orphenadrine
  • Diclofenac
  • Ketoprofen
  • Naproxen
  • Meloxicam
  • Vulvodynia
  • Rectal fissures/haemorrhoids
  • Neuropathic pain
  • Muscle spasm
  • Arthritis (osteoarthritis, rheumatoid)
  • Sport injuries

You don’t have to accept pain as a permanent part of your life. A thoughtful, individualised treatment plan can make a world of difference — physically, mentally, and emotionally.

Speak with your doctor or contact us today to explore a personalised compounded therapy that supports your journey toward a more active, balanced, and pain-free life.

Introduction

General Health

Personalised Nutritional Supplements for Optimal Wellness

Support for Energy, Immunity, Bone and Overall Health As part of ASL Pharma’s commitment to holistic care, we offer compounded nutritional supplements designed to support overall health and well-being. Whether you are addressing a specific deficiency or optimising daily wellness, our team can formulate supplements tailored to your body’s unique needs.

Unlike mass-produced vitamins, our compounded supplements are personalised for precision, purity, and potency, free from unnecessary fillers and common allergens.

Supplements that we offer, but not limited to:

•  Alpha-Lipoic Acid (ALA)
A universal antioxidant that supports nerve health, blood sugar regulation, and detoxification.
•  B-Complex Vitamins
Including methylated forms for better absorption—ideal for energy, mood, and metabolic function.
•  Magnesium Glycinate
A gentle, bioavailable form that promotes restful sleep, muscle recovery, and stress regulation.
•  N-Acetylcysteine (NAC)
A precursor to glutathione, supporting liver detoxification, respiratory health, and immune resilience.
•  Coenzyme Q10 (CoQ10)
A vital nutrient for cellular energy production and cardiovascular support—especially for those on statins.

Supporting wellness at every stage whether you are bouncing back, managing stress, or simply taking a proactive approach to your health, compounded nutritional supplements offer an effective and personalised solution.

1-on-1 Review

Our patients have access to private and discreet sessions with our qualified healthcare team as part of holistic health management. Our healthcare team possess expertise that extends beyond drug knowledge – they are able to provide tailored advice and recommendations based on an individual’s health and nutritional condition. This helps our patients in gaining a deeper understanding of their supplements, address any related concerns or doubts, as well as continuously support our patients through follow-up sessions, if needed. These personal reviews provide an opportunity for our patients to discuss sensitive health matters in a supportive, comfortable environment as part of our effort in helping our patients foster trust and confidence in their treatment plan and encouraging them to be actively involved in managing their healthcare decisions. These are crucial in improving patients’ healthcare outcomes – you matter to us!

Physician continuing professional development

Education is so important when it comes to managing your health. That is why we offer continuing medical education to our physicians so they stay on top of medical changes. Only by doing so, can our patients receive the highest level of care that they deserve.

Curated healthcare products

We have carefully chosen a niche of products that enhance health and well-being without using harsh chemicals, testing on animals, or harming the environment which we think best complement our compounded preparations:

  • BelAge
  • Loqzin
  • THINK
  • imbright

Confident hair starts with personalised care

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Privacy Policy

ASL Pharma Sdn. Bhd. is committed to the protection of your personal data and your privacy. This Privacy Policy sets out how ASL Pharma collects, stores and handles personal information (as defined below) of individuals in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia.

Please read this Privacy Policy to understand how we use the personal information we may collect from you. By providing your personal information to us, you are consenting to the terms and conditions of this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Policy.

We value your trust and are committed to protecting your personal information. To ensure that you can make informed decisions and feel confident about supplying your personal information to us, we provide you with this Privacy Policy outlining our practices and the choices you have concerning how your personal information is being collected and used by us.

Failure to consent to the terms and conditions of this Privacy Policy will result in us being unable to process your application, request and/or provide you with the relevant product(s) or service(s).

We reserve the right to amend this Privacy Policy at any time without prior notice. We advise that you check this Privacy Policy on a regular basis at our website: www.aslpharma.asia

1. DEFINING PERSONAL DATA
1.1 Type of Personal Data

Personal data refers to any information which relates directly or indirectly to you and which was collected or provided to ASL Pharma for the purposes stated in Section 2 below. Your personal information may encompass your name, identity card/passport number, date of birth, age, gender, nationality and race, occupation, job title, employment details, membership of professional associations, contact details including address, e-mail address, phone number and facsimile number, financial and banking account details, security recordings, and may include in certain cases, sensitive personal information relating to your health and pertinent details concerning your family members and other personal information which may be supplied to us from time to time.

Personal information refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Statement, personal information encompasses sensitive personal information which relates to information relating to your health. For the avoidance of doubt, please note that this Privacy Statement is applicable only if you are a natural person / an individual.

1.2 Source of Personal Data

We may collect personal information directly from you when you:

  • communicate with us
  • register interest and/or request for information of our product(s) and/or service(s)
  • register or subscribe for any of our product(s) and/or service(s)
  • respond to any marketing materials we send out or distribute
  • commence a business relationship with us
  • visit our pharmacy
  • visit or browse our websites
  • lodge a complaint or provide feedback with us
  • participate in any of our surveys
  • enter into or participate in any event, workshop or programme run/organized by us

Other than personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we deal with and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.

1.3 Obligatory Personal Data

You are responsible for providing accurate, not misleading, complete and up-to-date information about yourself as well as updating all information requested for in the relevant forms obligatory to be provided by you unless stated otherwise. Should you fail to provide the obligatory information, we will not be able to process your application, request and/or provide you with the relevant product(s) or service(s).

2. DISCLOSURE OF PERSONAL DATA

ASL Pharma will keep your personal data confidential but you hereby consent and authorise us to disclose your personal data to the relevant third parties appointed by us to provide services to us or on our behalf (in and/or outside Malaysia) including:

  • Law enforcement agencies;
  • Government agencies;
  • Companies and/or organizations that act as our agents, contractors, service providers and/or professional advisors for administrative, data processing, research and marketing, distribution, telecommunications or other similar services to us.;
  • Our affiliates, business associates and other parties for purposes that are related to the purpose of collecting and using your personal information;
  • Other parties in respect of whom you have given your express or implied consent

3. STORAGE AND RETENTION OF PERSONAL DATA

Your personal data will be stored either in hard copies in our premises or stored in servers located in Malaysia and will either be operated by us or our appointed service providers, consultants or advisors. ASL Pharma does not rent or sell your personal data to third parties. ASL Pharma will retain your personal data for the period necessary to fulfil the legal requirements of data retention as stipulated by the respective laws of Malaysia or to protect our interests.

4. PERSONAL DATA INTEGRITY AND SECURITY

ASL Pharma will take reasonable steps to make sure that the personal data we collect, use or disclose is accurate, complete, not misleading and up-to date. We shall keep and process your data in a secure manner. We endeavor, where practicable, to implement the appropriate administrative and security safeguards and procedures in accordance with the applicable laws and regulations to prevent the unauthorized or unlawful processing of your personal data and the accidental loss or destruction of, or damage to, your personal data.

It may be necessary for us to transfer your personal information outside of Malaysia. The transfer of data will be done in accordance with the requirements of the PDPA and you are deemed to have consented to the said data transfer. We shall take reasonable steps to ensure that any such overseas entities are contractually bound not to use your personal information for any reason other than to provide the Products and/or Services that are contracted by us to provide and to adequately safeguard your personal information.

5. ACCESS AND CORRECTION TO YOUR PERSONAL DATA

You have the qualified right to access and correct your personal data in which you have provided to us and in this respect, you may:

  • Check if we hold or use your personal data and request access to your personal data;
  • Request for correction of any of your personal data which is inaccurate, incomplete, misleading or where relevant, not up-to-date;
  • Request ASL Pharma to stop processing your personal data for marketing purposes;
  • Request for explanation on the policies and procedures in respect of your personal data provided to ASL Pharma;
  • Inform on your withdrawal of your consent given previously to ASL Pharma subject to any applicable restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be effected.

The above request can be done via the contact details provided below. You should quote your name or Identification No. and provide brief details of the information you want a copy of in any such request. We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your request. Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

We recommend that requests for access to your personal data be made in writing. We may also require you to provide us with additional information reasonably required to process your request.

Please note that under the PDPA, we have the right to refuse your requests to access or correct your personal data for certain reasons permitted under the PDPA. We have the right to also charge an administrative fee for responding to your requests.

6.YOUR OBLIGATIONS REGARDING YOUR PERSONAL DATA

You are responsible for providing accurate, not misleading, complete and up-to-date information to ASL Pharma about yourself and updating this personal data as and when it becomes inaccurate, misleading, incomplete and out-of-date via the contact details below.

If you are using our website, you must remember to exit the browser window after use to prevent any unauthorised access to your personal data.

7. CONTACT DETAILS

If you have any queries, concerns or complaints, kindly contact us at 03-6211 8868 from Monday to Friday (8am – 5pm, excluding public holidays) or e-mail us at info@aslpharma.asia.

Disclaimer

This site is intended for informational use only. The information contained on this site should not be construed as medical advice in any way. Furthermore, no health or nutritional practices discussed on this site should be put into use without first consulting a medical doctor. ASL Pharma Sdn. Bhd. is not liable for any misuse of information contained in the site, and only promotes practices which are proven safe and effective for the general population.

Shipping & Handling

Standard orders are usually ship within 2-3 business days upon receipt of your order. Our business days are Mondays – Fridays (8am – 5pm), excluding public holidays within Malaysia.

Please ensure your shipping address (i.e., unit number, street address, residential area, city, state/province, postal code and contact number). Orders with insufficient or incorrect shipping details may result in delivery issues and will not be eligible for a refund.

All packages are given a tracking number once shipped. Customers are highly encouraged to track shipment status from time to time. If a package is marked as “delivered” but has not been received, we ask that you make every effort to locate it. If the package remains missing, a missing report must be filed with the designated delivery/courier company before we can proceed with a resolution. To be eligible for a replacement or refund, we require a case number issued by the designated courier company (or a police report) in order to verify the stolen status of the package.

Please note that we are unable to deliver to PO Boxes at this time.

Refund/Exchange Policy

Due to the nature of our products, which are compounded specifically according to each doctor’s prescription, and for safety and hygiene reasons, we uphold a strict no refund and exchange policy. Once an order has been processed and fulfilled, we cannot accommodate returns or exchanges. We encourage our customers to verify their prescriptions/orders before placing an order. In the event of discrepancies or claims for damage or missing item(s), it is our customers’ responsibility to inform us within 24 hours of receiving the products, failing which the claims shall not be entertained.